Accenture’s Mega Walk-In Drive – HR Service Delivery Associate (Voice):
Job Role: HR Service Delivery Associate – Voice
Company: Accenture
Location: Mumbai (Vikhroli, Godrej Boyce Complex)
Experience Required: 1 – 5 years
Salary Range: ₹1.25 – 5 LPA
Openings: 100 (large hiring drive )
Job Responsibilities
-
Provide Tier 2 customer support (inbound calls & emails).
-
Ensure complete issue resolution & customer satisfaction.
-
Log all cases & interactions accurately in internal tools (ServiceNow preferred).
-
Provide recruitment support (new applicants, rehires).
-
Guide employees on self-service HR portals.
-
Escalate unresolved issues to internal teams.
-
Maintain SLA, quality standards & process compliance.
-
Keep knowledge repositories updated (DTPs, SharePoint).
Skills & Requirements
-
Any graduate with 1–5 years of HR service delivery / customer support experience.
-
Excellent English communication skills (verbal & written).
-
Proficient in MS Office, Ticket Tracking Systems (ServiceNow), ERP tools.
-
Quick learner, detail-oriented, positive attitude.
-
Comfortable working in night shifts (5 PM – 5 AM window).
-
Current location: Mumbai (mandatory).
Perks & Benefits
-
Full-time, permanent role.
-
Work from Office.
-
Two-way cab facility (within transport boundary).
-
2 week-offs (rotational).
Walk-In Drive Details
-
Date: 9th September 2025
-
Time: 11:00 AM – 4:30 PM
-
Venue:
MDC2B, Ground Floor, Godrej Boyce Complex, Off LBS Marg, Vikhroli (W), Mumbai, Maharashtra 400079 -
Contact Person: Azlifa Mulla
Carry: Updated Resume + Govt. ID proof.