Wipro – Fresher Walk-In Drive (IT Service Desk Analyst L1, Bengaluru):
Job Details
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Company: Wipro
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Role: IT Service Desk Analyst – L1 (Technical Support, Voice/Blended)
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Eligibility: Freshers & Experienced (0–3 years)
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Openings: 20
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Experience Required: 0–3 years (IT Helpdesk / Global Service Desk)
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Employment Type: Full Time, Permanent
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Department: Customer Success, Service & Operations
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Location: Sarjapur Road, Bengaluru
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Shift: 24×7 rotational shifts (Work From Office, 5 days/week, 2 weekly offs)
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Salary: Not Disclosed
Walk-In Interview Details
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Date: 2nd – 4th September 2025 (Tue–Thu)
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Time: 10:00 AM – 12:30 PM
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Venue:
Wipro Ltd – S4, Doddakannelli, Kaikondrahalli,
Sarjapur Road, Bengaluru, Karnataka – 560035 -
Contact Person: Pallavi M
Candidate Profile
Any graduate (no stream restriction)
0–3 years experience in IT helpdesk (Voice / Global Service Desk preferred)
Strong communication skills (verbal & written)
Knowledge of ITIL framework & troubleshooting
Basic understanding of Networking (DHCP, DNS, TCP/IP, VPN)
Knowledge of Windows / Mac OS, VDI, MS Office, O365, Outlook, Zoom, Jabber, Browsers, VPN
Must be open to night shifts, weekends & holiday support
Roles & Responsibilities
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Provide technical support for end users (applications, OS, networks).
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Diagnose, prioritize, and resolve IT incidents via calls, chat, email, or walk-in.
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Escalate urgent issues & ensure SLA compliance.
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Log and document all service desk interactions.
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Troubleshoot standard applications (Outlook, O365, VPN, Zoom, etc.).
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Ensure excellent customer service & user communication.
Note: This role is ideal for fresh graduates who want to start in IT Support / Service Desk (L1) and grow into IT Infrastructure / System Admin roles.