Wipro Walk-In Drive for Customer Support (Collections Role) in Pune:
Job Role:
Customer Support / Collections Agent (Chat & Voice)
(US Telecom – B2C Process)
Walk-In Interview Details:
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Dates: 20th – 29th August 2025
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Time: 11:00 AM – 2:00 PM
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Venue:
Wipro
Plot No.31, MIDC, Hinjawadi Phase 2 Rd,
Rajiv Gandhi Infotech Park, Hinjawadi, Pune – 411057
Job Location:
Pune (Work from Office only, no hybrid option)
Experience:
0 – 3 years (Freshers & Experienced candidates can apply)
Salary Range:
₹2.75 LPA – ₹4 LPA
Job Highlights & Responsibilities:
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Handle enterprise telecom customer accounts via chat & voice
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Manage collections – ensure timely payments & reduce DSO (Days Sales Outstanding)
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Collaborate with billing & finance teams to resolve disputes & clarify invoices
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Target-based role: Each employee has a USD recovery target
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Record accurate payment & invoice data
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Negotiate tactfully with customers while maintaining relationships
Key Skills Required:
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Excellent written & verbal communication (with proper chat etiquette)
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Analytical ability: Aging reports, DSO calculations, payment terms
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CRM Proficiency: SAP, Oracle, Salesforce, Freshdesk, or telecom CRMs
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Attention to detail in data entry & updates
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Negotiation skills for payment collection
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Time management to handle multiple accounts
Work Environment:
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Process: US Telecom (B2C Collections)
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Shifts: Rotational (24/7)
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Weekly Offs: Rotational
Employment Type:
Full-Time | Permanent
Department: Customer Success, Service & Operations
Industry: IT Services & Consulting
Role Category: Non-Voice (Chat/Collections Support)
Education Requirement:
Any Graduate (all streams eligible)