Mega Walk-in Drive – Customer Support Associate (Voice Process) | Accenture | Mumbai | 12th September
Accenture invites experienced professionals to join as Customer Support Associates (Voice Process) at its Mumbai (Vikhroli) campus. This role offers the opportunity to work in telecom operations, provide high-quality customer support, and enhance client satisfaction. With two-way cab facilities and structured career growth, this is an excellent opportunity to build a rewarding career in customer service.
Company: Accenture
Experience: 1 – 4 years
Salary: Not Disclosed
Location: Mumbai, Mumbai Suburban, All Areas
Time and Venue
Date: 12th September 2025
Time: 11:30 AM – 3:30 PM
Venue: MDC2B, Ground Floor, Godrej Boyce Complex, Off LBS Marg, Vikhroli (West), Mumbai, Maharashtra 400079
Contact: Azlifa / Icchita
Job Highlights
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Graduation with 1–4 years of experience in customer service.
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Solve routine customer issues with structured processes.
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Enhance customer satisfaction and retention.
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Two-way cab facility provided within Accenture’s transport boundary.
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Role involves rotational shifts.
Role & Responsibilities
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Address customer queries professionally and efficiently.
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Solve routine problems using established guidelines.
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Interact with your team and supervisor for day-to-day tasks.
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Maintain process quality and ensure client satisfaction.
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Contribute as an individual contributor within a defined scope of work.
Skills Required
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Adaptability and flexibility.
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Strong teamwork skills.
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Commitment to quality and process orientation.
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Excellent communication in a voice-based process.
Eligibility
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Education: Any Graduate.
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Experience: 1–4 years in customer service.
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Location: Must be currently based in Mumbai.
Role: Customer Retention – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended