HDFC Bank Walk-In Drive – Virtual Relationship Manager (Prime – Virtual)
Introduction :
Join India’s leading private bank — HDFC Bank — as a Virtual Relationship Manager (Prime – Virtual) and shape your career in customer relationship management. This opportunity is ideal for female candidates with strong communication and sales skills who are passionate about digital banking and customer engagement. Step into a growth-driven environment where your potential meets opportunity.
Company: HDFC Bank
Experience: 0–4 years
Salary: Not Disclosed
Location: Kolkata (Rajarhat – Candor TechSpace)
Time and Venue
Date: 17th October 2025 (Friday)
Time: 11:00 AM – 3:30 PM
Venue: HDFC Bank, Candor TechSpace, 1st Floor, C2 (Phone Banking), Gate No. 1, DH Block (New Town), Block-1, Action Area I, Chakpachuria, New Town, West Bengal – 700135
Carry: Updated resume, passport-sized photo, and valid government photo ID
Contact: Dipanwita Banerjee – 8910968350
Note: Only female candidates are eligible.
Job Description
The Virtual Relationship Manager (VRM) is responsible for managing and deepening customer relationships through virtual engagement. The role involves proactive portfolio management, addressing customer queries, promoting digital banking, and cross-selling financial products to enhance customer satisfaction and retention.
Key Responsibilities
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Achieve portfolio objectives and ensure customer satisfaction.
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Engage with customers as per defined contact policies and call standards.
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Provide accurate resolution to customer queries and complaints.
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Promote Digital Banking Services for enhanced user experience.
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Profile customers for effective cross-selling and portfolio management.
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Control attrition and ensure customer retention.
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Cross-sell products like Demat, Bill Pay, Cards, TPP, and Loans.
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Monitor account movements, FD maturities, and prevent fund outflows.
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Ensure process compliance and timely completion of financial requests.
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Maintain accurate interaction logs in CRM Next.
Preferred Skills
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Excellent communication and interpersonal abilities.
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Strong relationship management and sales acumen.
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Proficiency in digital banking and CRM tools.
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Ability to handle customer calls with professionalism and empathy.
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Strong organizational and multitasking skills.
Qualifications
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Education: Any Graduate
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Experience: 0–4 years (Banking, Customer Service, or Sales preferred)
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Employment Type: Full Time, Permanent
Role Details
Role: Customer Retention – Voice / Blended
Industry Type: Banking
Department: Customer Success, Service & Operations
Role Category: Voice / Blended