Genpact Uppal Walk-in for Freshers – Domestic Chat & Voice Support | 22nd October 2025
Introduction
Genpact is conducting a walk-in drive for fresh graduates (2021–2025 batch) for Domestic Chat and Voice Support roles at its Uppal, Hyderabad campus. This opportunity is ideal for enthusiastic individuals looking to begin their career in customer service and technical support with one of the world’s leading professional services firms, known for innovation, technology, and operational excellence.
Job Highlights
-
Role: Domestic Chat & Voice Support
-
Experience: Freshers (0 years)
-
Education: Any Graduate (2021–2025 pass-outs only; no postgraduates)
-
Languages Required: English & Hindi
-
Work Mode: Work from Office (Hyderabad)
-
Shifts: Flexible
-
Salary: Not Disclosed
-
Openings: 1
Time and Venue
Date: 22nd October 2025
Time: 11:30 AM – 1:00 PM
Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad – 500079
Job Description
Genpact invites energetic and motivated freshers to join its customer experience team as Domestic Chat & Voice Support Executives. This role involves assisting customers through calls and chat, resolving queries, providing technical guidance, and ensuring a positive service experience.
Key Responsibilities
-
Handle inbound/outbound calls and multiple chat sessions simultaneously.
-
Respond promptly to customer queries and provide accurate resolutions.
-
Support technical issues related to domains, hosting, email, SSL, and related services.
-
Document and report bugs, suggestions, or issues.
-
Ensure timely and quality service delivery.
-
Collaborate with internal teams to resolve escalations.
-
Upsell relevant products based on customer requirements.
-
Maintain strong process knowledge and compliance with client policies.
Required Qualifications
-
Graduation in any discipline (except Law).
-
Freshers from 2021–2025 batches are eligible.
-
Knowledge of Email Clients and Internet Technology (Websites, Hosting, Browsers, Security).
-
Good communication and analytical skills.
-
Customer-centric approach with proficiency in English and Hindi.
Preferred Skills
-
Effective probing and problem-solving abilities.
-
Excellent written and spoken communication with a neutral accent.
-
Strong understanding of technical troubleshooting.
-
Ability to multitask and work in a fast-paced environment.
Documents to Carry
-
3 Copies of updated resume
-
3 Passport-size photographs
-
Original and 2 photocopies of Aadhar card
-
Provisional certificates/mark sheets
-
Pay slip (if applicable)
Why Join Genpact?
-
Be part of a global leader in digital transformation and customer experience.
-
Learn from industry experts and gain exposure to cutting-edge AI and automation.
-
Fast-track your career through training, mentorship, and real-world challenges.
-
Work in a diverse, inclusive, and values-driven organization.
Company Overview
Genpact (NYSE: G) is a global professional services firm that transforms businesses through digital innovation, AI, and analytics. With over 140,000 employees worldwide, Genpact partners with top global enterprises to enhance operational efficiency and customer satisfaction.
Website: www.genpact.com