Accenture – Mega Walk-in Drive for Customer Support Associate (Voice & Email Process)
Accenture is a global professional services company specializing in Digital, Cloud, and Security. With a workforce of 674,000 employees across 120+ countries, Accenture delivers innovation through Strategy, Consulting, Technology, and Operations services.
Serving clients in 40+ industries, Accenture combines technology and human ingenuity to drive transformation and shared success.
Walk-in Interview Details:
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Date: 4th November 2025 (Tuesday)
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Time: 11:30 AM – 4:00 PM
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Venue:
Accenture Office (Gate No: 3, MDC2B, Ground Floor)
Godrej Boyce Complex, Off LBS Marg,
Vikhroli (West), Mumbai – 400079 -
Contact Person: Azlifa Mulla
Job Role:
Customer Support Associate (Voice & Email Process)
Work Location:
Vikhroli – Mumbai
Employment Type:
Full Time – Permanent
Salary:
Not disclosed (Competitive pay + incentives based on performance)
Eligibility Criteria:
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Education: Any Graduate
(HSC with minimum 1 year experience can also apply) -
Experience: 0 – 5 years
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Communication Skills: Excellent oral and written English communication
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Shift: 24×7 (Night Shifts, rotational week off)
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Work Mode: Work from Office
Job Responsibilities:
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Handle inbound calls, voice & email queries from international customers.
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Provide Tier-2 customer support ensuring 100% issue resolution & satisfaction.
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Guide users via phone/email or navigate them through self-service portals.
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Adhere to client-defined and internal processes for consistent service quality.
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Work collaboratively to meet quality and productivity targets.
Benefits:
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Two-way cab facility (pick-up & drop within transport boundary).
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Excellent learning & growth opportunities within Accenture’s global operations team.
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Exposure to international process & client interaction.
Required Skills:
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Excellent verbal & written communication
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Problem-solving & customer empathy
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Email & ticket management
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Basic computer proficiency (MS Office, CRM tools)
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Ability to handle night shifts
Why Join Accenture:
Work with one of the world’s leading IT consulting companies
Opportunity to support global clients
Great work-life balance with weekend offs on rotation
Learning-based culture & performance-driven growth