Infosys BPM Walk-In Drive for Service Desk & Customer Support | Pune
Step into the world of innovation and excellence with Infosys BPM — a global leader in Business Process Management.
Join our dynamic team in Pune for exciting opportunities in Service Desk and Customer Support roles. If you’re passionate about solving customer issues, supporting technology users, and delivering exceptional service, this walk-in drive is your gateway to a promising career with Infosys BPM.
Walk-In Drive Details
Dates: 5th, 6th, & 7th November 2025
Time: 10:00 AM – 1:00 PM
Venue:
Infosys BPM Limited,
ASCENDAS, Hinjewadi – Kasarsai Road, Phase 3,
Rajiv Gandhi Infotech Park, Hinjawadi,
Pimpri-Chinchwad, Pune – 411057, Maharashtra.
Contact Persons: Neha | Sharvari | Anisha
Mode: 100% Work from Office (WFO)
Openings: 200
Job Location: Pune
Roles Open for Hiring
1️⃣ Customer Support Executive
Experience: 1–4 Years
Shifts: 24×7 rotational (includes night shifts)
Education: Full-time Graduates
Mode: Work from Office
Responsibilities:
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Resolve customer queries via calls, chat, and email professionally and empathetically.
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Ensure first-contact resolution and maintain service quality standards.
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Manage time effectively while handling multiple customer interactions.
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Escalate unresolved issues to higher support tiers when needed.
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Work collaboratively in a fast-paced, team-oriented environment.
Skills & Requirements:
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Excellent communication skills (spoken & written English).
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Strong problem-solving and analytical capabilities.
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Positive attitude, patience, and customer-centric mindset.
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Comfortable with rotational shifts and night support.
2️⃣ Service Desk Engineer / Technical Support
Experience: 1–4 Years (Minimum 1–3 years in IT Service Desk / Tech Support)
Shifts: 24×7 rotational (includes night shifts)
Education: Full-time Graduates (no backlogs)
Responsibilities:
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Provide remote IT support for laptops, desktops, LAN, and enterprise applications.
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Troubleshoot across Windows, Android, and iOS platforms.
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Support Microsoft tools such as Outlook, Teams, OneDrive, SharePoint, and Skype.
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Manage patch updates, antivirus/security tools, and registry fixes.
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Resolve basic networking issues — VPN, TCP/IP, DNS, OSI models.
Required Skills:
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Intermediate knowledge of Operating Systems, browsers, and MS Office Suite.
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Hands-on experience in a Service Desk / IT Support environment.
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Familiarity with network concepts and troubleshooting.
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Strong interpersonal and technical communication skills.
Eligibility Criteria
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Any Full-time Graduate (No active backlogs).
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Excellent English communication skills.
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Willingness to work in US time zones (night shifts).
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Commitment to Work from Office – no hybrid or remote options.
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Ability to undergo client-specific training and assessments.
Mandatory Documents to Carry
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Updated Resume (Hard Copy)
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Two Government-issued IDs (PAN, Aadhar, Voter ID, or Passport)
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All Original Educational Documents for verification:
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10th & 12th Mark Sheets
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Graduation Mark Sheets (All Semesters)
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Consolidated Marks Memo / Provisional / Degree Certificate
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Note: Laptops & cameras are not allowed on campus. A valid Government ID is mandatory for entry.
How to Attend
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Register in advance on the Infosys BPM portal or via Naukri.
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Carry a printed copy of this invitation/email.
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Visit the Infosys BPM campus in Pune on any walk-in date (5th–7th Nov) between 10:00 AM and 1:00 PM.
Why Join Infosys BPM?
1. Be part of a Fortune Global 500 company
2. Extensive training & upskilling in customer success and IT support
3.Clear career progression paths and performance-based growth
4.Vibrant, inclusive, and collaborative workplace culture
5.Work with global clients and advanced technology platforms
About Infosys BPM
Infosys BPM, the business process management arm of Infosys Limited, offers end-to-end transformative BPM services to clients worldwide. With a presence across multiple global delivery centers, Infosys BPM integrates IT and business process solutions to enhance efficiency and innovation across industries.
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Industry: BPM / BPO / IT Services
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Headquarters: Bangalore, India
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Employee Strength: 50,000+ globally
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Global Presence: Across 40+ countries
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Rated: Highly Rated by Women and among Top Indian MNCs
Website: www.infosysbpm.com
Join the Infosys BPM Family
Walk-in Dates: 5th – 7th November 2025
Venue: Infosys BPM, ASCENDAS Campus, Hinjewadi Phase 3, Pune
Time: 10:00 AM – 1:00 PM
Contact: Neha | Sharvari | Anisha
Come build your career with Infosys BPM.
Transforming Talent | Empowering Careers | Growing Together