HCLTech Mega Walk-In Drive: Process Associate (Banking Domain) – Chennai
Summary: HCLTech is seeking enthusiastic and talented fresh graduates to join our team as Process Associates in the Banking Domain. This is an excellent opportunity to kickstart your career with a leading global technology company. We are hosting a walk-in drive in Chennai for eligible candidates. If you possess strong communication skills, a customer-centric approach, and a desire to learn, we encourage you to attend!
About HCLTech:
HCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of June 30, 2024 totalled $13.3 billion. To learn how we can supercharge progress for you, visit [website removed].
Job Title: Process Associate (Banking Domain)
Location: Elcot Economic Zone, Sholinganallur, Medavakkam High Road, Chennai – 600119
Job Overview:
As a Process Associate in the Banking Domain at HCLTech, you will be responsible for providing excellent customer service through inbound and outbound voice interactions. You will handle customer inquiries, resolve issues, and ensure a positive customer experience while adhering to quality and compliance standards. This role requires a strong command of English, excellent interpersonal skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Professionally handle inbound and outbound voice calls related to banking processes.
- Understand customer concerns, analyze their needs, and provide accurate and helpful information.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Adhere to established communication and process quality standards to ensure consistent service delivery.
- Work efficiently across rotational and night shifts as required by the business.
- Document customer interactions and transactions accurately and completely.
- Escalate complex issues to appropriate channels for resolution.
- Contribute to a positive and collaborative team environment.
Eligibility & Qualifications:
Who Can Apply:
- Any graduate (UG/PG) from the 2025 batch is eligible to apply, including those with backlogs.
- Acceptable Degrees: BA, BBA, BBM, B.Sc, B.Com, BCA, BSW, B.Lit, MA, MBA, M.Com, MSc (non-IT), etc.
Who Cannot Apply:
- B.E / B.Tech graduates
- M.Sc CS / IT and MCA graduates
- Any Engineering or Technical degree holders
Required Skills:
- Excellent English communication skills (both verbal and written).
- Strong interpersonal and customer handling skills.
- Ability to actively listen and empathize with customers.
- Willingness and flexibility to work in rotational and night shifts.
- Comfortable working with voice processes and handling customer inquiries over the phone.
- Basic computer proficiency.
- Problem-solving and analytical skills.
Walk-In Interview Details:
- Dates: 1st & 2nd December 2025
- Time: 11:00 AM – 3:00 PM
- Mode: Face-to-Face Interview
- Contact HR: Freddy
Perks & Benefits:
- Transportation: Cab facility provided for employees working night shifts.
- Training & Development: Exposure to international trainers and a dynamic learning environment.
- Work Environment: Access to world-class workplace infrastructure.
- Compensation: Competitive salary package, best in the industry (typically ₹2.2–3.2 LPA for freshers).
- Flexibility: Flexibility with night shifts to accommodate work-life balance.
How to Apply (Walk-In Process):
Interested candidates are invited to attend the walk-in interview at the address provided below. Please bring the following documents:
- Resume (updated)
- Government-issued photo ID proof (Aadhar card, PAN card, Voter ID, etc.)
- Passport-size photographs (2 copies)
Please Note: Laptops are not allowed at the venue.
Interview Address:
HCLTech
No. 602/3/138, Elcot Economic Zone,
Sholinganallur – Medavakkam High Road,
Chennai – 600119
We look forward to meeting you!