Accenture Walk-in Drive in Mumbai on 24th July 2025 for the HR Service Delivery Associate (Voice Process) role:
Company: Accenture
- Role: HR Service Delivery Associate – Voice Process (Workday Recruiting)
- Openings: 95
- Experience: 1–3 years (International BPO preferred)
- Industry: IT Services & Consulting
- Department: Human Resources
- Shift: US Shift (Between 5:00 PM to 5:00 AM IST)
- Work Location: Airoli – MDC7, Mumbai
Walk-in Drive Details
- Date: 24th July (Wednesday)
- Time: 11:00 AM – 4:30 PM
- Venue:
MDC2B, Ground Floor, Godrej IT Park
02 Godrej Business District,
Pirojshanagar, LBS Marg,
Vikhroli (West), Mumbai – 400079
Job Responsibilities
- Handle inbound calls (Tier 2 support) and resolve HR-related queries
- Provide recruitment support (e.g., guiding applicants, rehires)
- Maintain high customer satisfaction and comply with SLAs
- Use tools like ServiceNow, ERP systems, MS Office, etc.
- Ensure secure handling of data (GDPR-compliant)
- Place outbound calls when required
- Log all cases accurately in the ticketing system
Skills & Requirements
- Excellent communication (written & verbal)
- Strong customer service and call-handling skills
- Technical aptitude and ability to learn quickly
- Experience using CRM or ticketing tools preferred
- Bachelor’s Degree (any stream)
Additional Notes
- Dress Code: Formal
- Carry updated Resume, valid ID proof, and educational documents
- Only experienced candidates (1–3 years in BPO/Voice process) will be considered
- Walk-in directly at the mentioned venue during the given time window