Walk-In Drive at Accenture for HR Service Delivery Associate (Voice Process):
Job Opportunity: Walk-In – HR Service Delivery Associate (Voice Process) | Accenture, Mumbai
Company: Accenture
Role: HR Service Delivery Associate (Voice Process)
Location: Mumbai / Navi Mumbai / Mumbai Suburban
Experience: 1–3 years
Openings: 95
Employment Type: Full-Time, Permanent
Industry: IT Services & Consulting
Department: Human Resources (HR Operations)
Shift: US Shift (between 5:00 PM to 5:00 AM)
Walk-In Interview Details
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Dates: 30th July – 31st July
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Time: 11:00 AM – 4:30 PM
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Venue:
MDC2B, Ground Floor, Godrej IT Park
02 Godrej Business District,
Pirojshanagar, LBS Marg,
Vikhroli (West), Mumbai – 400079 -
Contact Person: Azlifa Mulla
Eligibility Criteria
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Education: Any Graduate / Postgraduate
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Experience: 1–3 years (preferably in International BPO/Customer Service)
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Key Skills:
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Voice Process handling (inbound & outbound calls)
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Proficiency in tools like ServiceNow, ERP systems, MS Office
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Excellent verbal & written English communication
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Customer support or HR process background preferred
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Job Responsibilities
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Handle inbound calls and log all cases in the tracking system
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Provide Tier 2 HR support related to recruitment and Workday (ATS)
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Guide customers through self-service portals
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Perform security verification (as per GDPR & company policies)
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Make outbound calls for escalations/resolutions if required
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Resolve issues within SLA and aim for 100% customer satisfaction
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Follow escalation procedures when necessary
What to Bring to the Walk-In
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Updated Resume
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Government ID proof
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Educational certificates (originals + photocopies)
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Passport-size photo
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Experience documents (if applicable)
Why Join Accenture?
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Opportunity to work with a global leader
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Exposure to international HR processes and technologies
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Competitive compensation and shift allowances
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Work in a collaborative, growth-oriented environment