Accenture Walk-In Drive for International Customer Support (Voice Process):
Job Role:
International Customer Support – Voice Process
Walk-In Interview Details:
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Dates: 21st & 22nd August 2025
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Time: 10:00 AM – 4:00 PM
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Venue:
Candor Tech Space, Tower-9, Ground Floor,
Sector-21, Dundahera, Gurugram, Haryana – 122001 -
Contact Persons: Shefali / Sanya / Akash
Eligibility Criteria:
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Education: Graduate or Undergraduate (both accepted)
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Experience: 1 – 4 years in International Voice Process ( Freshers not eligible)
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Must be flexible with rotational shifts (24/7 support)
Job Responsibilities:
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Handle and resolve international customer queries via voice support
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Manage escalations & complaints with best possible resolutions
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Ensure closure of faults/complaints within SLA timelines
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Deliver customer service that transforms into a value-generating service
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Work as an individual contributor under team supervision
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Follow standard processes and guidelines to resolve routine problems
Skills Required:
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Excellent spoken English (neutral/clear accent)
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Problem-solving skills with logical reasoning
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Adaptability & flexibility to handle different situations
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Ability to perform under pressure
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Quick learner with results-driven mindset
Job Details:
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Work Location: Gurugram
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Shifts: Rotational (including night shifts)
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Employment Type: Full-time, Permanent
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Openings: 100+
Preparation Tips for Interview:
Expect voice & communication assessments (grammar, fluency, accent checks)
Be prepared for customer service scenario questions like:
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“How will you handle an irate customer who keeps shouting?”
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“What steps would you take if a customer’s problem isn’t resolved in the first call?”
Showcase patience, empathy, and problem-solving ability in answers
Emphasize your past international voice experience