Mitocon Biopharma Pvt Ltd – Join Our Medical Information Contact Center Team!
Summary:
Mitocon Biopharma is seeking highly motivated and experienced professionals to join our Medical Information Contact Center (MICC) team. This is an excellent opportunity for life science graduates with a passion for pharmacovigilance, drug safety, and medical information services to gain invaluable experience, global exposure, and long-term career stability. As a member of our MICC team, you will play a crucial role in providing accurate, evidence-based medical information to healthcare professionals and patients, ensuring compliance with global safety standards, and contributing to our mission of improving patient outcomes.
Position: Medical Information Contact Center (MICC) – Drug Safety Associate II/III & Assistant Manager
About Mitocon Biopharma Pvt Ltd:
Mitocon Biopharma is a dynamic and rapidly growing organization committed to excellence in the pharmaceutical industry. We pride ourselves on our dedication to innovation, quality, and a supportive work environment that fosters professional growth. Joining Mitocon Biopharma means becoming part of a team that values collaboration, integrity, and a shared commitment to making a difference in healthcare.
Key Responsibilities:
As a Medical Information Contact Center professional, you will be responsible for:
- Responding to Medical Inquiries: Addressing medical information requests from healthcare professionals, patients, and internal stakeholders in a timely and professional manner.
- Providing Evidence-Based Guidance: Delivering accurate, balanced, and evidence-based information on drug usage, safety profiles, efficacy, and relevant clinical data.
- Documentation and Compliance: Ensuring all inquiries and responses are meticulously recorded in our CRM system, maintaining 100% documentation accuracy and adhering to global pharmacovigilance and drug safety communication standards.
- Collaboration: Working closely with cross-functional teams, including Pharmacovigilance (PV), Medical Affairs, and other relevant departments, to ensure consistent and accurate information dissemination.
- Adherence to Quality Standards: Following established Standard Operating Procedures (SOPs) and guidelines to maintain high-quality standards in all aspects of medical information services.
- Continuous Learning: Staying up-to-date with the latest medical literature, regulatory guidelines, and product information to provide the most current and relevant information.
Qualifications:
- Education: Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Nursing, or Medicine.
- Experience: 2-6 years of relevant experience in Medical Information, Pharmacovigilance, or Drug Safety.
- Skills:
- Excellent medical writing, communication, and analytical skills.
- Proficiency in using CRM systems and other relevant software applications.
- Strong understanding of medical terminology, pharmacology, and clinical research.
- Ability to critically evaluate medical literature and scientific data.
- Exceptional customer service skills and a professional demeanor.
- Availability: Willingness to work full-time night shifts (9:00 PM – 6:00 AM).
- Attributes: Ability to handle a high volume of medical queries with accuracy, efficiency, and attention to detail.
Benefits & Employment Terms:
- Competitive Compensation: Attractive salary package with a night shift allowance.
- Global Exposure: Opportunity to work with global pharmaceutical stakeholders and expand your professional network.
- Career Growth: Clear career progression paths across Medical Affairs and Pharmacovigilance functions within the organization.
- Employment Bond: A mandatory 18-month employment bond.
- Supportive Environment: A collaborative, professional, and supportive work environment that values employee development and well-being.
Location:
This is an onsite position located in India. Specific location details will be shared during the hiring process.
How to Apply:
If you meet the qualifications and are excited about the opportunity to join our MICC team, we encourage you to apply! Please submit your updated CV to [email protected].
Contact Information:
For any inquiries, please contact us at 9154383165 (No calls on weekends).
HR Contact:
Keerthi Boga – Assistant Manager HR