Job Opportunity: Specialist – Quality Services (Product Complaints) at Sanofi

Job Summary

Sanofi, a global leader in the pharmaceutical industry, is seeking a motivated and detail-oriented Specialist – Quality Services (Product Complaints) to join our team in Hyderabad. This position is ideal for professionals with 1–3 years of experience in the pharmaceutical sector who are looking to advance their careers in Quality Assurance, GxP-compliant environments, and end-to-end product complaint management. The successful candidate will play a pivotal role in ensuring product safety and quality by investigating technical complaints, maintaining rigorous documentation standards, and collaborating with cross-functional teams to uphold global regulatory compliance.

Responsibilities

As a Specialist in Quality Services, your primary objective is to manage the lifecycle of product technical complaints (PTC). Your key responsibilities will include:

• Complaint Management: Oversee the end-to-end process of receiving, evaluating, and closing product technical complaints, ensuring that all actions align with internal policies and global standards. You will handle inquiries related to pharmaceuticals, biologics, medical devices, and combination products.
• Investigation & Compliance: Perform thorough root cause analysis (RCA) and implement effective Corrective and Preventive Actions (CAPA). You will conduct batch genealogy and recurrence checks to identify trends and ensure ongoing compliance with GxP, Quality Management Systems (QMS), and international regulatory requirements.
• Stakeholder Collaboration: Work closely with cross-functional departments, including manufacturing, Contract Manufacturing Organizations (CMOs), Pharmacovigilance, Regulatory Affairs, and Medical Information/Commercial teams to ensure a holistic approach to quality.
• Documentation & Systems: Maintain accurate records within QMS and complaint databases, ensuring strict adherence to data integrity and privacy policies. You will be responsible for monitoring and reporting on Key Performance Indicators (KPIs) related to complaint management.
• Operational Excellence: Participate in audits and escalations, while actively identifying opportunities to optimize complaint-handling workflows and operational efficiency.

Requirements

We are looking for candidates who possess a strong foundation in quality processes and a commitment to excellence.

Educational Qualifications:

• A Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Healthcare, Engineering, IT, or Business Administration.

Experience & Skills:

• Experience: 1–3 years of relevant experience in pharmaceutical Quality Assurance, product complaint handling, pharmacovigilance, or QMS.
• Technical Proficiency: A deep understanding of GxP, QMS, and regulatory quality systems.
• Analytical Ability: Proven track record in problem-solving and investigation-based roles.
• Communication: Exceptional written and verbal communication skills, with the ability to manage documentation accurately.
• Professional Agility: The ability to multitask effectively and maintain high performance in a fast-paced, high-pressure environment.

Benefits

Joining Sanofi means becoming part of an organization dedicated to innovation and global health. Benefits of this role include:

• Career Advancement: Opportunities for global mobility and internal professional growth within a world-class pharmaceutical company.
• Exposure: Experience working within an international regulatory framework and cutting-edge, AI-driven healthcare initiatives.
• Total Rewards: Competitive salary (estimated range: ₹5.5 LPA – ₹9 LPA, commensurate with experience) and a comprehensive healthcare and wellness package.
• Work Culture: An inclusive, diverse, and collaborative work environment that fosters professional development and innovation.

How to Apply

If you are passionate about quality assurance and meet the above requirements, we encourage you to apply for this position.

Application Deadline: April 29, 2026.

Please submit your application via the official Sanofi Careers portal. Ensure your resume is updated and clearly highlights your experience in GxP environments and product complaint management. We look forward to reviewing your application.