Cognizant Walk In Drive On 15th Feb 2024

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. 

  • Qualification: Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology.
  • Experience : 01-04+years
  • Role:Senior Process Executive – Voice
  • Job Location:Hyderabad,Telangana
  • Openings:  25

Time and Venue:

15th February , 11.00 AM – 2.00 PM

Cognizant Technology Solutions. Address. Building 12A, Raheja Mindspace IT Park, Mindspace Madhapur Rd, HITEC City, Hyderabad, Telangana

Contact – Kaneez 

Job description:

Candidates from technical background are highly preferred for this Non tech voice Customer support.

Senior Process Executive – Voice

Key Responsibilities:

  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs.
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.
  • Provide customer facing bug progress summary using available tools and platforms.
  • Flexibility to work across multiple rotational shifts/night shifts
  • Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator.

Education Requirements:

  • Bachelor’s Degree in Science / Technology / Engineering / Mathematics / Computer Science /Computer Applications / Information Technology.

Key Skills and Experience:

  • 1-2 years of call center customer care experience, preferably in a technical environment.
  • Low to medium awareness on GCP/G Suite products and features Experience in working in a customer centric operation resolving technical or operational issues.
  • Strong troubleshooting and diagnosis skills in a technical environment.
  • Strong sense of business ownership, personable accountability, and customer focus.
  • Works well independently and cross functionally with other teams.
  • Drive to go beyond just solving the issue, find the root cause and propose preventative steps.
  • Ability to understand processes and how different pieces of a large process puzzle fit together.
  • Determination to continuously work to achieve team KPIs which often change.
  • Capacity to research using internal knowledge bases and documentation.
  • Aptitude to think critically and work through ambiguity.
  • Flexible enough to work under different work environments Experience with technical writing and version control a plus.

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