Genpact – Walk in Drive on 28th May 2024 for Freshers & Experienced

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean DigitalSM

Genpact Mega Walk-In Drive

  • Experience: 00-03+Years
  • Qualification: Any Graduate
  • Job Location: Hyderabad
  • Role : Customer Service-Voice and Non voice Roles
  • Openings: 01

Time and Venue

28th May, 10.00 AM – 3.00 PM

Walkin Venue: Jharkhand Rai University, Raja Ulatu, Namkum, Ranchi – 834010

Job Description

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.


  • Review content and provide resolution based on prescribed guidelines.
  • Recognize trends and patterns and raise issues timely.
  • Provide insights to help improve the support to the users.
  • Maintain a thorough understanding of process and policies.
  • Provide excellent customer service to our customers.

Qualifications we seek in you

Minimum qualifications

  • Graduate (Any Discipline except law)
  • Freshers are eligible
  • Fluency in Hindi and English is mandatory

Preferred qualifications

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • Excellent proficiency with written English and with neutral English accent
  • You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

  • 3 copies of updates resume
  • 3 Passport size photographs
  • Original Aadhar card
  • 2 copies of Aadhar card