Job Summary:
* Position: Service Desk Associate
* Experience Required: 0 to 4 years (1-3 years in L1/L2 support preferred)
* Work Mode: 100% Work from Office
* Employment Type: Full-time with 24/7 rotational shifts
* Walk-in Date: 19th March 2026
* Interview Venue: Bangalore
* Job Locations: Pune, Bangalore, and Mysore
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### Career Opportunity: Service Desk Associate at Infosys BPM
Are you a tech-savvy professional with a passion for customer excellence? Infosys BPM is excited to announce a walk-in drive to identify talented individuals to join our Service Desk team. If you are looking to launch your career with a global leader and work in a dynamic, inclusive environment, this is an excellent opportunity to showcase your skills and grow alongside industry experts.
### Role Overview
We are seeking dedicated professionals to handle technical support queries. As a member of the Service Desk team, you will be responsible for resolving technical issues, ensuring high-quality customer service, and maintaining system functionality.
This role requires individuals who are comfortable working in a 24/7 rotational shift environment, including night shifts. You will be expected to work directly from our office locations in Bangalore, Pune, or Mysore.
### Key Responsibilities
* Provide technical support for Microsoft tools, including Outlook, Windows, Teams, SharePoint, and OneDrive.
* Utilize Azure Active Directory for user and access management.
* Manage and resolve incidents using the ServiceNow ticketing tool.
* Collaborate with internal teams to troubleshoot and resolve network-related issues, including VPN, TCP/IP, and OSI model-based problems.
* Maintain clear and professional communication with global users through both written and verbal channels.
### Qualifications and Skills
To be considered for this role, candidates must meet the following criteria:
* Education: Any full-time graduate degree (Candidates must have their degree certificate in hand; no active backlogs allowed).
* Experience: 0 to 4 years of relevant experience. Preference will be given to candidates with 1 to 3 years of experience in L1 or L2 technical support.
* Technical Proficiency: A solid understanding of Microsoft applications and basic networking concepts.
* Language Skills: Excellent command of the English language (written and verbal).
* Flexibility: Willingness and ability to work in 24/7 rotational shifts.
### How to Apply and Participate
Interested candidates must complete the following registration steps before attending the walk-in drive:
1. Registration: Visit the official Infosys BPM careers portal. Register your profile and upload an updated copy of your resume.
2. Candidate ID: Upon successful registration, you will receive a unique Candidate ID via your registered email.
3. Documentation: Ensure that you explicitly mention your Candidate ID on your printed resume. This is a mandatory requirement for the interview process.
### Walk-in Drive Details
* Date: 19th March 2026
* Time: 10:00 AM to 1:00 PM
* Venue: Infosys Limited, Gate No. 2, No. 40/P-41/P, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bangalore – 560100.
* Landmark: Sunik Industries
### Important Instructions for Attendees
* Documentation: Please carry a printed copy of your updated resume and two government-issued photo IDs (e.g., PAN Card, Aadhar Card, or Voter ID). Entry to the campus will not be permitted without valid government identification.
* Security Restrictions: Due to strict security protocols, laptops, cameras, and other electronic recording devices are not permitted inside the office premises.
* Preparation: Please bring a copy of this interview invitation along with your registration details.
### Why Join Infosys BPM?
At Infosys BPM, we believe in fostering a culture of continuous learning and growth. Joining our team offers you:
* Global Exposure: Work with a world-renowned organization that serves international clients.
* Career Development: Gain access to extensive training and upskilling programs designed to fast-track your career in technical support and customer success.
* Inclusive Culture: Thrive in a team-oriented, diverse, and supportive workspace.
* Professional Growth: We empower our employees by providing the tools and guidance needed to excel in their professional journeys.
We are looking for enthusiastic individuals who are ready to take the next step in their career. We look forward to meeting you at our Bangalore office on 19th March. Build your future with us at Infosys BPM.