Job Summary
- Role: International Voice Process Associate
- Experience: 0 to 4 years (Freshers and Experienced candidates welcome)
- Total Openings: 100
- Location: Tech Mahindra, Phase II, Electronic City, Bengaluru
- Event Dates: May 5th to May 9th
- Timing: 10:30 AM to 12:30 PM
Company Overview
We are currently conducting a mega walk-in recruitment drive to expand our team for an International Voice Process. We are seeking energetic, professional, and customer-focused individuals who are eager to start or advance their careers in a fast-paced global business environment. With 100 open positions, this is an excellent opportunity for both entry-level talent and experienced professionals to join a leading organization.
Role Responsibilities
As a member of our International Voice team, you will be the primary point of contact for our global customers. Your core responsibilities will include:
- Delivering clear, polite, and highly professional communication to every customer.
- Efficiently documenting interaction details, customer concerns, and resolutions using our internal tools.
- Managing email handle times while maintaining a friendly, solution-oriented approach.
- Handling customer issues with empathy, ensuring accurate escalation when necessary.
- Consistently meeting productivity and quality performance benchmarks.
- Proactively identifying service trends and suggesting improvements to enhance the overall customer experience.
- Adhering to all company policies, departmental guidelines, and security procedures.
- Demonstrating a sense of urgency when addressing customer needs and performing additional operational duties as required.
Required Skills and Qualifications
To be successful in this role, candidates should possess the following:
- Excellent verbal communication skills, with the ability to articulate thoughts clearly and professionally.
- Basic computer proficiency, including a working knowledge of MS Office (Word, Excel, PowerPoint) and standard operating systems.
- A minimum typing speed of 20 WPM with at least 80% accuracy.
- A strong customer service orientation and an ownership mindset to ensure all customer expectations are met.
- The ability to maintain a positive, professional demeanor even when dealing with challenging or irate customers.
- Strong problem-solving abilities, specifically the capacity to gather information systematically and resolve routine issues independently.
- Adaptability in communication style to effectively collaborate with a diverse range of individuals.
Why Join Us?
We are committed to providing a supportive work environment that fosters professional growth. As part of our team, you will benefit from:
- An inclusive and professional workplace culture.
- Comprehensive training and development opportunities.
- Facilitated transportation services (both-side cab facility) for the convenience of our staff.
- A clear path for career progression for high-performing individuals.
Walk-In Drive Details
Interested candidates are invited to attend the walk-in drive at our facility. Please ensure you arrive within the specified time window to complete the evaluation process.
- Dates: May 5th to May 9th
- Time: 10:30 AM to 12:30 PM
- Venue: Tech Mahindra, Phase II, Electronic City, Bengaluru, Doddanagamangala Village, Karnataka – 560100
- Point of Contact: Jaya sree
Important Instructions for Applicants
To ensure a smooth interview process, please observe the following requirements:
- Documentation: Please carry a hard copy of your updated resume.
- Identification: You must present a valid government-issued photo ID proof for security verification upon entry.
- Preparation: Be prepared to discuss your experience and how your skills align with our customer-focused objectives.
We look forward to meeting you and discussing how you can contribute to our team’s success. Whether you are a fresh graduate looking for your first big break or an experienced professional looking to grow in an international environment, we encourage you to join us for this walk-in event.